Privacy Policy

Last updated: July 3, 2026

This Privacy Policy explains how True Hand Roofing ("we," "our," or "us") collects, uses, and protects the personal information you provide when you use our website, request an estimate, or communicate with us by phone, text message, or email.

Information we collect

We collect information you give us directly when you submit a form or contact us, including your name, email address, phone number, service area or property address, and details about the roofing work you're interested in. When you use our website, we also automatically collect standard technical and analytics information such as your IP address, browser type, pages viewed, and referral or advertising click identifiers (for example, Google click IDs and UTM parameters) so we can understand how visitors find and use our site.

How we use your information

We use your information to respond to your inquiry, prepare estimates and proposals, schedule and perform roofing services, send you project and appointment updates, provide customer support, and improve our website and marketing. We only contact you about your inquiry and our services.

SMS / text messaging

If you opt in to text messages, we may send you SMS messages related to your inquiry, scheduling, appointment reminders, and service updates. Message frequency varies (up to approximately 4 messages per month). Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for assistance. Opting in to text messages is never required to receive an estimate or any service.

Mobile information sharing: No mobile information — including your phone number and your SMS opt-in or consent — will be shared with or sold to third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party except the service providers (such as our messaging platform) that help us deliver the messages you requested.

How we share information

We do not sell your personal information. We share it only with trusted service providers who help us operate our business — for example, our customer relationship management system, our email and text messaging platforms, our estimating tools, and analytics and advertising providers — and only so they can perform those services for us. We may also disclose information when required by law or to protect our rights, property, or safety.

Cookies and analytics

Our website uses cookies and similar technologies for analytics and advertising measurement (including Google Analytics and Google Ads). These help us understand site performance and the effectiveness of our advertising. You can control cookies through your browser settings.

Data retention

We retain your information for as long as needed to provide our services, maintain business and project records, and comply with our legal obligations.

Your choices

You may opt out of text messages by replying STOP, unsubscribe from marketing emails using the link in those emails, and request that we access, correct, or delete the personal information we hold about you by contacting us.

Contact us

True Hand Roofing
4199 E 1st St, Blue Ridge, GA 30513
Phone: 706-455-9009
Use the contact form on our website for privacy-related requests.