We have some news we’re genuinely proud of: True Hand Roofing is now a BBB Accredited Business, with an A+ rating from the Better Business Bureau.
For a company like ours — local, owner-led, built on word of mouth across Blue Ridge and the North Georgia mountains — this one matters. Not because of the plaque, but because of what the process checks.
What BBB accreditation actually involves
The Better Business Bureau doesn’t hand out accreditation for filling in a form. A business applies, and the BBB reviews it against its published Standards for Trust, which include:
- Advertising honestly — no claims a business can’t back up
- Telling the whole truth — transparency about ownership, services, and terms
- Honoring promises — doing what the contract says, when it says
- Being responsive — addressing complaints quickly and in good faith
- Safeguarding privacy — protecting customer data
Accreditation is approved by the BBB’s board, and it’s ongoing — a business that stops meeting the standards can lose it. That’s why the seal on our site is served directly by the BBB: it stays valid only while we do.
What it doesn’t mean
We think it’s just as important to be clear about what accreditation isn’t. It isn’t a workmanship certification, and it doesn’t inspect roofs. The BBB evaluates how a business operates — how it advertises, communicates, and resolves problems — not how it flashes a chimney. For the workmanship side, that’s what our written workmanship warranty, our manufacturer-spec installations, and our customer reviews are for.
Why we pursued it
If you’ve read our articles before, you know the advice we give homeowners over and over: vet your contractor. Check that they’re insured. Check how long they’ve been operating under the same name. Check what happens after the truck leaves.
It would be strange to give that advice and not put ourselves through the same scrutiny. BBB accreditation adds an independent, third-party layer to the things we already publish — our insurance coverage, our warranty terms, our real reviews from real neighbors. Now there’s one more place you can verify us that we don’t control.
You can view our BBB profile any time through the seal in the footer of this site — it links straight to the Better Business Bureau’s independent record for True Hand Roofing, including our rating and accreditation status.
What changes for our customers
Honestly? Nothing about the work. The same crew shows up, the same standards apply, the same person answers the phone. What changes is that there’s now a formal, independent channel holding us to it — and one more way for a homeowner comparing roofers to check that we are who we say we are.
If you’re vetting roofing contractors in North Georgia — us included — our advice stays the same: get more than one estimate, read the reviews, verify the insurance, and check the BBB profile. A contractor worth hiring won’t mind the homework.
